Effective date: 11 November 2026
This Privacy Policy explains how True Colors Solutions & Technologies India Private Limited (“True Colors”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit indiaprinters.in (the “Website”), submit an enquiry, or contact us about our printers, inks, consumables and services. By using the Website, you agree to the practices described in this policy.
1. Information We Collect
Information you give us. When you fill in an enquiry, contact or “Send Inquiry” form, request a quote, or contact us by phone, email or WhatsApp, we may collect:
- Your name
- Phone / mobile number
- Email address
- Company name, city and location (if provided)
- The product or machine you are interested in, and the contents of your message
Information collected automatically. When you browse the Website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, the pages you visit, the page from which you submitted an enquiry, referring website and the date and time of your visit. This is collected through cookies and similar technologies (see Section 5).
Information from advertising platforms. If you respond to one of our advertisements (for example, a Facebook or Instagram lead form), we receive the details you chose to submit in that form, such as your name, phone number, city and product interest.
2. How We Use Your Information
We use your information only for legitimate business purposes, including to:
- Respond to your enquiries and send quotations, product details and price information
- Contact you by phone, email, SMS or WhatsApp about your requirement and follow up on your enquiry
- Arrange demonstrations, delivery, installation, training, service and after-sales support
- Maintain records of enquiries and customer communication
- Improve our Website, products and services and understand which pages and products interest our visitors
- Protect the Website against spam, fraud and misuse
- Comply with applicable laws and respond to lawful requests from authorities
We do not sell or rent your personal information to anyone.
3. How We Share Your Information
We share personal information only where needed for the purposes above:
- Within our company, with sales, service and support staff who handle your enquiry
- Service providers who help us run our business, such as website hosting, email, customer-relationship (CRM) software, spam protection (for example, Google reCAPTCHA) and analytics or advertising tools. They may use your information only to provide services to us.
- Authorised dealers or service partners in your area, where needed to deliver, install or service a product you asked about
- Government or legal authorities, where required by law, court order or to protect our rights, property or safety
4. Data Storage and Retention
Enquiry details are stored on secure servers used to host our Website and customer-relationship system. We keep personal information only for as long as needed to respond to your enquiry, maintain our business relationship with you and meet legal, tax and accounting requirements. After that, we delete or anonymise it.
5. Cookies and Similar Technologies
Our Website uses cookies, which are small text files stored on your device, to keep the Website working properly, remember your preferences, protect our forms from spam, and understand how visitors use the Website. Some cookies may be set by third-party services we use, such as Google (reCAPTCHA, maps, reviews and analytics) and Meta (Facebook/Instagram).
You can block or delete cookies in your browser settings. If you do, some parts of the Website, such as enquiry forms, may not work correctly.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration, including secure (HTTPS) connections and restricted, password-protected access to enquiry records. No method of transmission over the internet or electronic storage is completely secure, however, so we cannot guarantee absolute security.
7. Your Rights
Subject to applicable Indian law, including the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023, you may:
- Ask for a summary of the personal information we hold about you
- Ask us to correct, complete or update inaccurate information
- Ask us to delete your information where we no longer need it
- Withdraw your consent to being contacted. You can also simply tell us during a call, by email, or by replying “STOP” to our messages.
- Raise a grievance about how we handle your personal information
To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable time and as required by law.
8. Third-Party Websites
Our Website may contain links to third-party websites and services, such as WhatsApp, YouTube, Facebook, Instagram and Google. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before sharing information with them.
9. Children’s Privacy
Our Website and products are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has given us personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Effective date” above. Please check this page periodically.
11. Contact Us / Grievance Redressal
If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact us:
True Colors Solutions & Technologies India Private Limited
C-84, Mangolpuri Industrial Area Phase-1, Delhi-110083, India
Phone: +91-9953400551
Email: sales1@indiaprinters.in